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Customer Service

Online Degrees in Customer Service Programs

Today customer service professionals are the assets of any organization as they are the one who have direct interaction with the consumer using different means of communication such as phone, e-mail or face-to-face.

Earlier only high school diploma was sufficient to get the job in customer service sector but now the companies look for the professionals with degree/certificates in customer service programs. Professionals with degree in customer service programs have bright chances of moving ahead in the company to the supervisory or management positions.

Courses/Degrees in Customer Service Programs:

Customer service programs can be done at the Diploma, Certificate, Associate, Graduation and Master’s level. Subjects included in the curriculum are taken from business as well as customer specific programs such as call center management, customer care management, retail management, communication, speaking skills and travel counseling etc.

Specialization can be done in customer service programs such as hospitality management and retail management.

Career Prospects:

According to the Bureau of Labor and Statistics, the demand for customer service professionals will be increased by 12% in coming few years and average salary will be around $30,000 per year.

Candidates with degree as well as knowledge in second language or with special skills such as technical support have better job prospects.

Customer service professionals with proper degree in hand have numerous opportunities in this sector. As per one’s degree and experience, job can be found in call centers, retail companies, insurance companies, manufacturing units, banks and telecommunication providers etc.

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